This policy outlines our complete shipping guidelines for orders within the United States and Canada, including processing timelines, delivery windows, tracking procedures, and support for lost or delayed packages.

1. Eligible Shipping Destinations

Our shipping services are exclusively available for addresses within the United States and Canada at this time. We regret that we are unable to fulfill orders for delivery locations outside these two regions.

For orders shipping to Canada: Please note that your package is subject to Canadian international import regulations. This may include customs inspection, duty assessments, and tax charges, which are the sole responsibility of the recipient (see additional details in relevant customs sections).

2. Order Processing Timeline

Order processing begins only after your payment has been fully confirmed. All timelines exclude weekends and official public holidays (e.g., U.S. Thanksgiving, Christmas, New Year’s Day, Canadian Thanksgiving, and Canada Day)—these days are not counted toward processing or delivery windows.

• U.S. Domestic Orders: We typically process and prepare your order for shipment within 1–3 business days of payment confirmation.
• Canadian International Orders: An additional 1–2 business days of processing time is required. This extra time is dedicated to:
  • Verifying accurate shipping details to avoid delivery disruptions
  • Preparing mandatory customs documentation (including commercial invoices)
  • Ensuring full compliance with Canadian import laws and product regulations

3. Estimated Delivery Periods

Delivery timelines start on the date your order is shipped, not the date you place your order. The following windows are estimates and do not account for delays caused by customs clearance, remote location logistics, or unforeseen carrier disruptions.

Destination	Shipping Method	Estimated Delivery Window (Post-Dispatch)	Key Notes
United States	Standard Shipping	5–10 business days	Full tracking available for all stages
Canada	International Shipping	7–15 business days	Extended timeline accounts for cross-border transit and customs processing

4. Shipping Partners & Tracking Information

We collaborate with trusted carriers to ensure reliable delivery, with carrier assignments based on your destination, package weight, and selected shipping speed.

• U.S. Domestic Orders: Most shipments are fulfilled by USPS (United States Postal Service), our primary domestic carrier, for broad coverage and consistent service.
• Canadian Orders: We partner with USPS International for cross-border transit, with final delivery handled by local Canadian postal services (e.g., Canada Post) depending on your address.

Tracking Details

Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a direct link to monitor your package status:

• U.S. Orders: Tracking information updates in real time, covering every stage from our warehouse to your doorstep.
• Canadian Orders: Tracking updates are continuous until the package reaches Canada’s customs office. After customs clearance, tracking visibility may shift to the local Canadian carrier’s platform. We recommend using your tracking number to check the status on the local postal service website if updates become limited.
• Note for Canadian Customers: It may take up to 48 hours for tracking information to appear in the system after dispatch—this is a normal delay for international shipments.

5. Support for Lost or Delayed Packages

If your package is significantly overdue, or if the tracking status shows “delivered” but you have not received your order, please follow these destination-specific steps before contacting our support team:

For U.S. Domestic Orders

Check with family members, neighbors, or building management (e.g., front desk, mailroom) to confirm the package was not left with a trusted contact or at a secure drop-off location.

Use your tracking number to contact USPS directly and obtain detailed delivery records, including the exact drop-off location.

For Canadian International Orders

Allow an additional 5–7 business days beyond the estimated delivery window—international shipments often face unexpected delays due to customs clearance or local carrier backlogs.

Verify if your package is being held by customs (this may occur if duties/taxes are unpaid or additional documentation is required).

Check with household members, neighbors, or nearby post offices to rule out misdelivery.

How to Request Further Assistance

If you are still unable to locate your package after following the above steps, please contact our support team within the following timeframes to ensure prompt resolution:

• U.S. Orders: Reach out within 7 days of the “delivered” date listed in the tracking system.
• Canadian Orders: Contact us within 14 days of the marked delivery date (the extended window accounts for international transit variables).

To submit a request, email us at [email protected] with the following information:

• Your full order number
• Your tracking number
• A detailed description of the issue (e.g., “tracking shows delivered but not received,” “package is 10+ days overdue”)

Our team will collaborate directly with the shipping carrier to initiate a package trace, file a formal investigation, and keep you updated on the resolution process until your issue is resolved.